Contact Us

This Contact Us page provides the official customer service and business identity information for Thwkm. The same contact details are used in the footer so customers and review systems can verify the store operator without conflicting information.

OUR IDENTITY

Legal Business Name: LUNA CARE CRESCENT PTY LTD
Store Name: Thwkm
Physical Business Address: FAIRFIELD EAST, 2165, New South Wales, Australia

CUSTOMER SUPPORT HOURS

Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM PST. These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.

HOW TO REACH US

Current Support Email: support@thwkm.shop
Business Phone Number: +61 489950118

When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.

We respond to customer messages as promptly as possible during the support hours listed above. If a request involves shipping, return inspection, payment verification, or carrier review, we may ask for additional order details before resolving the case.